HSK 3.0 Level 4 · Lesson 2 of 31
日常事务：业务办理与困难求助
日常生活 · 日常事务
Read the Chinese first. Reveal Pinyin or English only when you need support.
51 minute lesson · task-based course
日常事务：业务办理与困难求助
Handle a service or help request by explaining the problem, confirming requirements and responsibilities, and agreeing on a practical next step.
By the end of this lesson
- Understand service procedures, document requirements and requests for clarification.
- Explain a problem clearly and ask the right person for practical help.
- Write a concise service request, explanation or follow-up message.
LEARN IN CONTEXT
Read and listen across several real contexts
This lesson uses the number and type of texts that fit the topic. Learn the same language across different situations instead of forcing everything into one dialogue.
校园卡补办须知
校园卡补办须知
在服务窗口补办证件
办理结果短信
Step 3 · Vocabulary
Vocabulary & Grammar
Study the focus words and official grammar that this lesson teaches through its texts.
Lesson focus vocabulary
to handle; to transact; to conduct
to apply for sth; application form (CL:份[fen4])
(raw) material; data; (fig.) person who has the potential to do the job
certificate; papers; credentials; document; ID
member
express delivery
to stipulate; to specify; to prescribe; to fix (a price); to set (a quota); regulations; rules; provisions; stipulations
to be responsible for; to be in charge of; to bear responsibility for; conscientious
circumstances; state of affairs; situation
proof; certificate; identification
Vocabulary in context
These short sentences and mini-scenes make additional lesson words usable instead of leaving them as isolated cards.
Step 4 · Grammar
Build usable sentences
Study the grammar point, then replace the example information with details from your own situation.
将 / 由 / 叫 / 让 to introduce agent or affected object
由 + person/organization + verbUse 由 to state who is responsible for an action, and 将 in more formal instructions to introduce the object being handled.
作为 / 按 / 按照 for basis or standard
按照 + rule/instruction + verbUse 按 or 按照 to say that an action follows a rule, instruction, process or standard.
Step 6 · Guided practice
Exercises
Submit the quiz to unlock lesson completion.
Step 7 · Communication task
Writing Practice
Handle a service problem
You need to replace a lost document, change a membership record, collect a package or solve another service problem. Explain what happened and confirm the procedure.
Your task
- State the problem and the service you need.
- Ask about at least two required materials or steps.
- Clarify who is responsible and when the result will be ready.
- Use 按照 or 由 naturally.
Self-check rubric
- At least three lesson words are used accurately.
- At least one lesson grammar point is complete.
- The response completes the communication target.
- The Chinese can be read aloud without relying on English.
Step 8 · Review
Complete the mastery check
A lesson is complete only after the quiz, communication task and self-review requirements are met.
Reach at least 70%.
Write at least 70 non-space characters.
Wrong exercise answers are saved to Review so you can return to the exact vocabulary or grammar reference when reliable knowledge links exist.