HSK 3.0 Level 5 · Lesson 1 of 29
日常事务：复杂业务办理与困难求助
日常生活 · 日常事务
Read the Chinese first. Reveal Pinyin or English only when you need support.
42 minute lesson · task-based course
日常事务：复杂业务办理与困难求助
Handle a multi-step service problem by identifying the exact mismatch, required evidence and next action.
By the end of this lesson
- Understand multi-step service procedures, conditions, documents and exceptions.
- Explain a practical problem with relevant background, responsibility and desired outcome.
- Write a clear application, explanation, complaint or follow-up message.
LEARN IN CONTEXT
Read and listen across several real contexts
This lesson uses the number and type of texts that fit the topic. Learn the same language across different situations instead of forcing everything into one dialogue.
保险申请材料说明
- 基本材料
- 申请表、本人身份证明、最新付款记录
- 信息不符时
- 先说明哪一项记录不符，再按工作人员要求补充证明
- 代付款情况
- 如付款人不是申请人本人，可能需要说明双方关系
周明的补充材料邮件
一份材料为什么来回三次
Step 3 · Vocabulary
Vocabulary & Grammar
Study the focus words and official grammar that this lesson teaches through its texts.
Lesson focus vocabulary
background; backdrop; context; (fig.) powerful backer
I; me; myself; oneself; yourself; himself; herself; the person concerned
to need; to require; essential
necessary; essential; indispensable
to replenish; to supplement; to complement
inconsistent; not in agreement with; not agree or tally with
to make clear; to make known; to state clearly
to adopt or carry out (measures, policies, course of action); to take
Vocabulary in context
These short sentences and mini-scenes make additional lesson words usable instead of leaving them as isolated cards.
Step 4 · Grammar
Build usable sentences
Study the grammar point, then replace the example information with details from your own situation.
关联副词：一旦、便
一旦……，便……Use 一旦 to introduce a condition that, once it occurs, leads directly to the following result; 便 can mark that resulting action in a concise, formal style.
方式副词：尽量、亲自
尽量 + V / 亲自 + VUse 尽量 for making the greatest reasonable effort, and 亲自 when the subject performs an action personally rather than through someone else.
Step 6 · Guided practice
Exercises
Submit the quiz to unlock lesson completion.
Step 7 · Communication task
Writing Practice
写一封有重点的业务跟进信息
你提交了一项线上申请，但收到“信息不符”的提示。你已经知道大概问题，需要向工作人员说明背景并确认下一步。
Your task
- 简要说明申请背景和目前的不符之处
- 说明你已经补充或准备补充的材料
- 询问是否还有必要的证明或本人到场要求
- 说明你希望确认的下一步和时间
Self-check rubric
- At least three lesson words are used accurately.
- At least one lesson grammar point is complete.
- The response completes the communication target.
- The Chinese can be read aloud without relying on English.
Step 8 · Review
Complete the mastery check
A lesson is complete only after the quiz, communication task and self-review requirements are met.
Reach at least 70%.
Write at least 80 non-space characters.
Wrong exercise answers are saved to Review so you can return to the exact vocabulary or grammar reference when reliable knowledge links exist.
Communication target
What you should be able to do after this lesson
Handle multi-step services and help requests by identifying requirements, explaining complications and negotiating a workable next step.
- Understand multi-step service procedures, conditions, documents and exceptions.
- Explain a practical problem with relevant background, responsibility and desired outcome.
- Write a clear application, explanation, complaint or follow-up message.